Build your own customer support team with the click of a button.

7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.

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Building a customer support team has never been easier.

Highly-trained customer support agents.

Fast and friendly customer service is critical for building your brand’s reputation. If support tickets aren’t answered quickly and professionally, customers tell an average of 15 people about the experience. This is a stat you can’t afford to ignore. What you need are fast, reliable solutions with a savvy team of agents trained to handle any situation. Grow word of mouth with referrals from satisfied customers by joining Tickets Closed today.

We’re here when you can’t be.

When you’re busy running a business, the last thing you have time for is a growing pile of customer support tickets. But every business owner knows excellent customer support is vital for customer satisfaction. The solution is simple. Our team responds to tickets 24/7, giving you peace of mind. We handle everything for you, so you have more time and mental energy to tackle whatever comes next.

We handle all hiring, training and quality control.

At tickets closed, we build your personalized customer support team from the ground up. We cherry-pick the best rising talent from a pool of skilled customer support specialists who are matched exclusively for your unique business. Our managers even review tickets for quality control. They provide feedback to agents so they can offer even better customer support with ongoing training.

Flexible pricing based on your needs.

Whether you are an early-stage startup or an established business with a solid track record of sales, we have a solution for you. tickets closed offers elastic pricing designed to fit your company’s unique needs. We bill you based on the number of responses our agents send out per month, so you will only pay for what you use. As your eCommerce brand grows and you need more, it'll automatically bump you into the next tier.

Our Process

1

Tickets Closed is a 24/7 customer support solution at your fingertips. We create a customer support team, so you don’t have to. Not only that, we train agents on customer service strategy, along with your business policies and procedures. Tickets Closed even handles ongoing hiring, training and quality control for your team, so you don’t have to. You have enough to worry about; support tickets don’t need to be one of them.

2

To start things off, we choose top-rated talent to create a support team that is tailored for your unique business. We host a series of training sessions in the first week to build your initial team. During these training sessions, our agents learn everything there is to know about your business related to customer service, policies and procedures. Our managers are seasoned in customer service strategy, and every agent is trained to give expert support.

3

Once your ticket support team is in place, we will start answering tickets 24/7. Our agents respond to tickets from within your own help desk. That means you can always see what's happening anytime you wish. While our team goes to work, you can sit back, relax and enjoy the peace of mind that comes with having our agents handle all those customer support tickets for you.

4

Tickets Closed manages all ongoing hiring, training and management for your team so you don’t have to lift a finger. Our managers keep a watchful eye on your team to ensure all tickets are answered satisfactorily. We even assess the quality of the agents’ responses and provide them with one-on-one feedback to ensure they give the best support possible. Our passion for quality and emphasis on learning sets us apart from the competition.

Gain an edge over the competition.

Whether you are supplements, hand-crafted jewelry or dog food, your customers know they have options. After just one poor customer service experience, 51% of customers will not return to do business with that company again. Losing even only one customer (and the referrals they could send you!) is a costly mistake. Answering customer support tickets promptly and professionally is an art. It takes people skills, comprehension, tact and empathy. Hiring the right agents makes a significant impact on your bottom line. Win over customers and keep them coming back for more with our expert support team.

Get Started

We're currently invite only but we'd love to learn more about your needs to see if it's a good fit.

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